What is Virtual PBX
This is a latest cloud based business telecom technology. This technology allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment. This is IP based phone system therefore it is also called Hosted PBX.
RTL Networks operate and maintain Virtual PBX services with the plenty of features including call queuing, call waiting, put the call on hold with music, call forwarding, call conferencing, interactive voice response (IVR) and many more.
Key concepts behind a Hosted PBX service:
• Your telephone system is "hosted" or operated by RTL Networks
• Works with your existing telephone service or completely operated and maintained by RTL
• Can be used with landlines, mobile phones, VoIP service or might include VoIP service
Call Center:
RTL Networks has the capability to provide call center setup to our customer. Our Virtual PBX has all the features of call center with a full suite of telephone features at a price every company will love, our Hosted PBX is the phone service designed for your business. From a single user at a home office to a multi-user, commercial-grade call center, Easy Office Phone provides a complete solution customized for your individual business needs. Our products include telephone numbers, local and long-distance calling and a host of powerful and customizable features such as auto-attendants, call queues, conference calling and much more.
Our call center offers companies with multiple locations the ability to operate under one umbrella, allowing increased productivity and reduced resource requirements. Now, your workers can work from home or any location globally with our easy to use, plug and play Hosted PBX solution.
Our Virtual PBX Solution grips all of your infrastructures requirements in the office. The PBX can be configured in any way that best outfits your telecommunications needs. Easy connection to VoIP over your existing data connection or easy connection to PSTN lines using add on cards and PSTN gateways. The PBX can also support dual port T1 cards. With this state of the art system the possibilities are endless. Our solutions, long list of features, excellent reliability record and pure IP technology are the perfect combination for businesses that want united communications advantages and asset defence.
Hosted PBX Features
Our cloud-based service provides a wealth of powerful features, many of which are included at no additional cost. Below is a categorized list of some of the most popular features.
Cost Savings
Long-distance included
Little or no hardware needed
Easy to manage – no technician required
Huge number of included features
Work Anywhere
Find-me / Follow-me included
Use desk phones, smartphones, or laptops
Voice mail to E-mail included
Supports multiple physical offices
Company Image
Customize your auto attendant
Manage staff with departments
Get local numbers in areas of your choice
Custom hold music supported
Enhance Productivity
Track performance over time
Easily generate detailed reports
View real-time usage and active calls
Automatically record calls