IVR

Interactive voice response (IVR) is a new tool that consents a computer to relate with humans through the use of speech and DTMF tones via keypad. In telecommunications, IVR consents customers to interrelate with a company’s host system via a telephone keypad, after which they can facilitate their own inquiries by following the IVR speech. IVR systems can respond with pre-recorded or dynamically produced audio to further direct users on how to proceed. This technology is also being presented into automobile systems for hands-free action. IVR applications can be used to switch almost any function where the interface can be classified into a series of simple communications. IVR systems organized in the network are formed to handle large call volumes.

PBX Status
Pickup Groups
Presence Management
Redial
Remote phones support
Reports
Ring Groups
Secure Conferencing
Speed Dialing
Support for SIP telephones
System Alarms
System Backup
T1/E1
User Console
Voice Enabled PBX prompts
Web Configuration
Voice Features
Append to message
Caller ID in message
Departmental Operators
Envelope Information
Integrated all in one solution
Light message waiting light
Listen Controls
Message forwarding
Message management
Message sent to Email
Personal Greetings
Prompting based on presence
Record multiple greetings

Functionality

Call Routing